Cancelling,and getting money back.

What this covers

This applies to payments made to Yojan Online Services Private Limited for project work, monthly retainers, annual maintenance and hosting. Your signed proposal is the contract; this page explains what happens when work stops early, and it is the version we apply if the proposal is silent.

Cancelling a project

• Within 5 working days of paying, before discovery is delivered — cancel for any reason and receive a full refund. No explanation needed.
• After discovery is delivered — the 40% advance covers the written scope, architecture and estimate, which are yours to keep and to take to another supplier. That portion is not refundable, because the work exists.
• Part-way through the build — you pay for the milestones accepted up to the date you tell us to stop. Anything already invoiced beyond that is refunded, and you receive the code and accounts for what was completed.

Cancelling a retainer, AMC or hosting

Give us 30 days notice in writing and the agreement ends at the close of the current billing cycle. We do not charge a cancellation fee and we do not bill the next cycle. The cycle you are already in is not refunded pro rata — it has been staffed — but you keep the service until it ends.

If we cancel

If we stop the work for a reason that is ours — capacity, a mistake in our estimate, or anything else within our control — you are refunded in full for every milestone not delivered and accepted, and you keep whatever has been built so far.

What is never refundable

• Fees paid to third parties on your behalf and already spent — domain registration, advertising budget, paid plugins, app store fees. These leave our account immediately and are registered in your name.
• Work you have accepted in writing and asked us to move past.

How to ask

Email hello@yojanonline.com with your invoice number and what you would like to cancel, or call +91-90760-57135. We reply within two working days. There is no form to fill in and no retention call.

How a refund reaches you

Approved refunds go back to the original payment method — the same UPI ID, card or bank account the money came from — within 7 to 10 working days of approval. We cannot send a refund anywhere else, which is a rule of the payment system rather than ours. Bank timings are outside our control once the refund is issued; we will send you the reference number.

Taxes on a refund

GST charged on a refunded amount is refunded with it, and we issue a credit note against the original tax invoice so your own filings reconcile.

If you are unhappy with the outcome

Reply to the same email thread and ask for it to be escalated; a director will look at it personally. Nothing here removes rights you have under Indian consumer law, and any dispute we cannot settle is subject to the courts at Thane, Maharashtra.